What is transactional messaging?

Transactional messaging refers to non-promotional, event-triggered communications — OTPs, order confirmations, payment receipts, shipping updates, appointment reminders, and password resets. NextLayer sets these up across SMS, email, and WhatsApp.

Are transactional messages allowed 24/7 in Malaysia?

Yes. Unlike promotional SMS (restricted to 10am-9pm), transactional SMS and OTPs are allowed 24x7 in Malaysia under MCMC rules. NextLayer registers all required transactional templates via sender registration.

Can you integrate transactional messaging with my app?

Yes. NextLayer integrates transactional SMS, email (SendGrid, AWS SES, Postmark), and WhatsApp APIs into web apps, mobile apps, and backend services with reliable delivery and retry logic.

How much does transactional messaging cost?

Costs depend on volume and channel. SMS/OTP RM0.15-RM0.30 each, transactional email RM0.05-RM0.10 each, WhatsApp utility RM0.30 per session. NextLayer provides bundled pricing for high-volume senders.

Transactional Messaging

Deliver timely, critical messages to keep customers informed.

Reliable transactional messaging is essential for customer engagement. We provide SMS, email, and push notification services that ensure your messages reach customers at the right time.

Phone: +60 176 704 589

Available 24/7

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